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Pike Place Fish Market, Fresh Sea Food
Aaahs! | Moments of Truth | Retail DNA

Lessons from Pike Place Fish Market

January 5, 2012 by

The Pike Place Fish Market in Seattle, WA is famous for WOWing people.  This is the fish market that is famous for throwing fish.  It’s a little bit of theatre and a must do on most Seattle visitors’ itineraries.  This is a company worth emulating and it is easy to learn from John Yokoyama’s great company.  He and long time business coach … Read More

Tea
Moments of Truth | Ooops! | Retail DNA

Did You Miss an Opportunity to WOW

December 30, 2011 by

I will start with what I consider a missed opportunity.  A young woman, let’s call her Stephanie, has drawn a name for a company gift exchange.  The individual she draws if British so Stephanie decides to put together a gift basket and include some English tea.  She goes to a shop for the tea, and after she gets it home … Read More