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Did You Miss an Opportunity to WOW

I will start with what I consider a missed opportunity.  A young woman, let’s call her Stephanie, has drawn a name for a company gift exchange.  The individual she draws if British so Stephanie decides to put together a gift basket and include some English tea.  She goes to a shop for the tea, and after she gets it home … Read More

A Brilliant Lesson from Bev

In the past I had a client that had what I think is a brilliant philosophy about her business.  First let me tell you a bit about Bev.  She told me she started selling teas and coffees at flea markets.  In time she and her family grew the company to have two locations in her market place selling top quality kitchen accessories.  … Read More