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Customer Life Time Value

I just fired up an old laptop to retrieve a document.  This was a list of topics I planned to write about, and I thought it would be instructive to review the list.  I had searched through all my current folders several times when it occurred to me that it was created a while ago and it might me on the … Read More

Lessons From the Car Lot

One of my top ten favorite business books is “Customers for Life” by Dallas car dealer Carl Sewell.  He’s one of the business owners I respect because he understand Retail DNA.  I will refer to this book from time to time to discuss lessons for all of us in retail.  For today’s post I will just share two ideas from Sewell. The first comes … Read More

Lessons From Sam Walton

This is the first in a series of posts on what I like to refer to as Retail DNA.  This is a new category and something I will write on from time to time.  Some owners of retail businesses seem to have a sixth sense when it comes to running their business. They approach things differently.  They don’t need to … Read More

Are you Saving any Money?

I’ve noticed that some retailers are seriously understaffed.  I have gone into stores with the intention of making a purchase and left without the item(s) I needed.  I was unable to find the item and was also unable to find any help on the floor.  A few years ago when the economy was very strong it was hard to find staff.  Today, since … Read More