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Moments of Truth | Ooops! | Retail DNA

Did You Miss an Opportunity to WOW

December 30, 2011 by

I will start with what I consider a missed opportunity.  A young woman, let’s call her Stephanie, has drawn a name for a company gift exchange.  The individual she draws if British so Stephanie decides to put together a gift basket and include some English tea.  She goes to a shop for the tea, and after she gets it home … Read More

Moments of Truth

Are you Saving any Money?

November 3, 2010 by

I’ve noticed that some retailers are seriously understaffed.  I have gone into stores with the intention of making a purchase and left without the item(s) I needed.  I was unable to find the item and was also unable to find any help on the floor.  A few years ago when the economy was very strong it was hard to find staff.  Today, since … Read More