One of my top ten favorite business books is “Customers for Life” by Dallas car dealer Carl Sewell. He’s one of the business owners I respect because he understand Retail DNA. I will refer to this book from time to time to discuss lessons … Read More
In the past I had a client that had what I think is a brilliant philosophy about her business. First let me tell you a bit about Bev. She told me she started selling teas and coffees at flea markets. In … Read More
This is the first in a series of posts on what I like to refer to as Retail DNA. This is a new category and something I will write on from time to time. Some owners of retail businesses seem … Read More
The Butterfly Effect is a popular term used in discussions of Chaos Theory. It refers to is the seemingly insignificant actions that have a dramatic impact in systems like weather and climate. In business we often don’t look at an insignificant action and … Read More
What we have here is a shot of an ad on the back of a Calgary Transit bus. It says “Faster. Easier. Cheaper.” and under that is says “Two outta three ain’t bad.” Many Calgary drivers would argue vigorously, but first a little … Read More
Today’s post is about that all important decision on the part of a retail business owner, where to hang the shingle. It’s one that has such far reaching consequences and I’ve seen struggles that have resulted in making a poor decision. Location … Read More
This bus bench is located on a street that I travel from time to time. Every time I drive past I am given to contemplating the motivation behind the message. Because I stopped today to take a photo, I now have … Read More
Canadian cellular phone companies really annoy me. In terms of plans on offer, customers that are new to the provider get better deals than the existing customers. It’s been this way for some time. I was originally a Rogers customer and … Read More
I’ve noticed that some retailers are seriously understaffed. I have gone into stores with the intention of making a purchase and left without the item(s) I needed. I was unable to find the item and was also unable to find any help … Read More
Here is a business anaylsis excercise that can make your company better. In sports, leagues are always changing the rules. This is done with the intent of making the league better. When these changes are viewed at an individual team level … Read More