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Great customer service experiences.

Disney Does it Well

Most people that go to a Disney theme park have a good, sometimes great story to tell.  In reading the book “Enchantment: The Art of Changing Hearts, Minds, and Actions” by Guy Kawasaki, I read a personal story in which the individual tells of a situation in which a Disney employee “enchanted him for life.”  This prompted me to tell my little … Read More

Lessons from Pike Place Fish Market

The Pike Place Fish Market in Seattle, WA is famous for WOWing people.  This is the fish market that is famous for throwing fish.  It’s a little bit of theatre and a must do on most Seattle visitors’ itineraries.  This is a company worth emulating and it is easy to learn from John Yokoyama’s great company.  He and long time business coach … Read More

Lessons From the Car Lot

One of my top ten favorite business books is “Customers for Life” by Dallas car dealer Carl Sewell.  He’s one of the business owners I respect because he understand Retail DNA.  I will refer to this book from time to time to discuss lessons for all of us in retail.  For today’s post I will just share two ideas from Sewell. The first comes … Read More