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Customer Life Time Value

I just fired up an old laptop to retrieve a document.  This was a list of topics I planned to write about, and I thought it would be instructive to review the list.  I had searched through all my current folders … Read More

Lessons From Sam Walton

This is the first in a series of posts on what I like to refer to as Retail DNA.  This is a new category and something I will write on from time to time.  Some owners of retail businesses seem … Read More

Are you Saving any Money?

I’ve noticed that some retailers are seriously understaffed.  I have gone into stores with the intention of making a purchase and left without the item(s) I needed.  I was unable to find the item and was also unable to find any help … Read More