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There is Only One Best Choice

Al Franken’s character, Stuart Smalley, from Saturday Night Live is famous for the line “I’m good enough, I’m smart enough and doggone it, people like me.” This is excellent advice if you are working on self esteem, but for your … Read More

The Demand-Support Matrix

I am sharing something that I found very useful when assessing a demanding situation I found myself in.  I continue to use this and hope you find value. Let’s start by looking at degrees of demand.  Of course this is not the classical … Read More

Customer Buying Style

Many years ago as a radio sales rep I had a client say to me “Everyone is a price shopper.”  The gentleman had a small retail carpet shop.  I needed a way to show him that this wasn’t the case.  I developed … Read More

Customer Life Time Value

I just fired up an old laptop to retrieve a document.  This was a list of topics I planned to write about, and I thought it would be instructive to review the list.  I had searched through all my current folders … Read More

Park Resorts Innovates

Some times a totally different approach to a problem delivers a winning solution. In the hospitality industry one of the major challenges is maintaining reasonable standards with lower skilled jobs.  In food service, bussers, and dishwashers and in lodging, housekeeping staff are … Read More

Loyalty Programs

I’ve been away from the keyboard for a while; it’s time to get back to this. I’ve had a lot of balls in the air, but I do enjoy writing.  I may be a bit rusty but hope you enjoy the … Read More

Starting a Business

Anyone can start a retail business.  Two words . . . Lemonade Stand!  Am I right?  All retail business is pretty simple, it’s exactly like your childhood project, just scaled up.  Open up for business with a popular product, in … Read More

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